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A top-down commitment is crucial for inclusion in 2026, experts say

A top-down commitment is crucial for inclusion in 2026, experts say

Experts say a top-down commitment from senior leaders is essential to achieving meaningful inclusion by 2026. SHRM’s Inclusion & Diversity council presented a practical roadmap to help organizations embed D&I initiatives while staying mindful of the evolving compliance and legal landscape.

HR Dive by Caroline Colvin
18 Jun 2026
Tenured customer service reps command a salary premium — with exceptions

Tenured customer service reps command a salary premium — with exceptions

A Payscale study finds that long-tenured customer service reps typically earn a salary premium for product expertise and institutional knowledge, though that advantage isn’t universal. Rapid technology change is shifting demand toward new technical and digital skills, so experience alone no longer g

HR Dive by Bryan Wassel
18 Jun 2026
Front-line training gaps are thwarting workforce readiness, survey finds

Front-line training gaps are thwarting workforce readiness, survey finds

A Chegg survey finds gaps in front-line training are undermining overall workforce readiness. To close those gaps, training must teach the practical, employer-valued skills that drive performance while also aligning with employees’ ambitions for advancement and leadership.

HR Dive by Laurel Kalser
18 Jun 2026
The Strongest Teams of AI Agents Will be Built Using Different Models

The Strongest Teams of AI Agents Will be Built Using Different Models

The article argues that the most capable AI agent teams will be composed of diverse model types and specializations—“agentic diversity”—because heterogeneity delivers robustness, creativity, and broader problem‑solving abilities much like diversity does in human workforces. Leaders should therefore

Harvard Business Review by Mark Purdy
18 Jun 2026
Lessons from Chinese AI Firms on Owning Customers’ Habits

Lessons from Chinese AI Firms on Owning Customers’ Habits

This article distills four strategic imperatives Western leaders can borrow from Chinese AI firms to capture customer habits: design products that embed into daily routines, build integrated platforms and ecosystems to lock in usage, leverage real‑time data and AI‑driven personalization to create re

Harvard Business Review by Yuanyuan Gina Cui
18 Jun 2026
Leaders at All Levels: How DBS Bank Makes Everyone an Innovator

Leaders at All Levels: How DBS Bank Makes Everyone an Innovator

DBS Bank made innovation a survival imperative by making it 20% of every team and individual's performance review and reorganizing around cross-functional customer-journey teams led by empowered "mini-CEOs"—a shift sparked by the insight that customers act on intents, not processes. The bank benchma

MIT Sloan Management Review by MIT Sloan Management Review.
18 Jun 2026
Ameris Bank owes former executive $80M, jury finds

Ameris Bank owes former executive $80M, jury finds

An Atlanta-based Ameris Bank was ordered by a jury to pay a former executive $80 million. The bank said it will appeal the verdict and warned that the final resolution could have a material adverse effect on its financial condition.

HR Dive by Caitlin Mullen
17 Jun 2026
This week in 5 numbers: Fewer than 6 in 10 workers said they fully read their most recent employment contract

This week in 5 numbers: Fewer than 6 in 10 workers said they fully read their most recent employment contract

This week’s five-number roundup highlights workplace and hiring trends, including that fewer than 6 in 10 workers said they fully read their most recent employment contract. It also reports that a notable share of hiring managers worry artificial intelligence tools could damage their company’s brand

HR Dive by Ginger Christ
17 Jun 2026
Flight attendant fired over TikTok dance video sues Alaska Airlines for bias

Flight attendant fired over TikTok dance video sues Alaska Airlines for bias

A flight attendant fired after posting a TikTok dance video has sued Alaska Airlines, alleging the carrier applied "heightened standards for reputational behavior" to her because of her sex and race. The complaint contends she was disciplined more harshly than colleagues for similar conduct, allegin

HR Dive by Ginger Christ
17 Jun 2026
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