Thomas-Kilmann Conflict Mode Instrument

The Thomas-Kilmann Conflict Mode Instrument (TKI) is the world’s best-selling instrument for conflict resolution. It identifies a person’s preferred conflict-handling style, or mode, and provides detailed information about how he or she can use the five modes - competing, avoiding, accommodating, compromising, and collaborating - effectively.

The TKI assessment has been rigorously tested over the past decade and has become well renowned for its effective assessment methodology. By assessing 5 key conflict-handling modes, the report is able to provide guidance on how to develop as an individual and how to get teams moving towards organisational goals.


Using the TKI, individuals can learn to move beyond conflict and focus on achieving organisational goals and business objectives. The TKI report is often used by organisations that are looking to assess an individual’s cohesion within teams and is suited to all industries.

Key Features & Benefits

  • Assesses an individual’s typical behaviour in conflict situations.
  • Identifies five different conflict-handling modes, or styles.
  • On-line and easy to understand (30 items, takes just 15 minutes).
  • No certification required to use.
  • Helps individuals review interpersonal styles in challenging situations.
  • Facilitates learning to use five practical, situation-specific styles for dealing with conflict effectively.
  • Quick to implement and complete and provides results for discussion.
  • Rapid deployment to support independent or supported learning.

TKI Assessments

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Sample Reports

TKI Scales

Competing is assertive and uncooperative - a power-oriented mode.  When competing, an individual pursues his or her own concerns at the other person's expense, using whatever powers seem appropriate to win his or her position.


Accommodating is unassertive and cooperative - the opposite of competing.  When accommodating, an individual neglects his or her own concern to satisfy the concerns of the other person; there is an element of self-sacrifice in this mode.


Avoiding is unassertive and uncooperative.  When avoiding, an individual does not immediately pursue his or her own concerns or those of the other person.  He or she does not address conflict.


Collaborating is both assertive and cooperative - the opposite of avoiding.  When collaborating, an individual attempts to work with the other person to find a solution that fully satisfies the concerns of both.  It involves digging into an issue to identify the underlying concerns of the two individuals and to find an alternative that meets both sets of concerns.


Compromising is intermediate in both assertiveness and cooperative.  When compromising, the objective is to find an expedient, mutually acceptable solution that partially satisfies both parties.  Compromising falls on a middle ground between competing and accommodating, giving up more than competing but less than accommodating.