Engagement

Research indicates that a highly engaged workforce increases organisational effectiveness, customer satisfaction and commercial returns. The Reflections Engagement Survey enables organisations to measure employee engagement against key areas that affect the working climate.

There are many factors affecting individual and group Engagement from their working relationship with peers, boss and colleagues to beliefs about reward, communication, involvement, and career potential. Globally respected Professor Adrian Furnham (University College London) has identified and validated the factors affecting the climate for Engagement that are used in this instrument.

The survey is scaleable to assess the climate for Engagement for a team, department or across various groups up to the entire organisation of any size. This can be helpful should you wish to assess the climate pre or post a new initiative for certain groups of people or distribution channel.

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FEATURES & BENEFITS

Explores employee perception of the performance and importance of 14 key factors that measure effective working climate.
Includes an index of engagement at the organisation and business area level.
Unlimited number of business areas and functional levels.
Scaleable from individual team to organisation application.
108 items with option to add organisation-specific questions.
10 -15 minute completion time
Organisational norm created and used to identify best and worst practice.
Real-time response monitoring.
Online administration by protected access.
360-style report to compare perceptual feedback of various role levels within the organisation.
Interpretation and recommended actions based on results.
Includes comparisons based on organisation tenure.
Option to include personality "Big-5" questions.
Information stored for comparison over time.
Additional Language options are being developed.

ENGAGEMENT SCALES
Role Clarity	The extent to which an individual's job is clearly defined.
Respect	The extent to which the individual is valued by the organisation and the amount of respect departments have for each other.
Communication	The extent an individual knows what is going on.
Reward System	The extent to which good work is recognised and rewarded.
Career Development	The extent that the organisation is interested in people development.
Planning & Decision Making	The extent to which individuals are involved in decisions made by the organisation and if decision-making is well coordinated.
Innovation	The degree to which the organisation encourages ideas and develops plans for the future.
Relationships	The extent to which an individual's needs and requirements are valued and respected by the organisation.
Teamwork and Support	The extent to which people get on well with each other.
Quality of Service	The degree to which people within the organisation believe in the highest standards.
Conflict Management	The extent to which conflicts and problems between individuals and departments are dealt with in a positive manner, and the way in which potential conflicts are averted.
Commitment & Morale	The pride, commitment and morale felt by people, working for their organisation.
Learning & Training	The extent individuals receive adequate training at work.
Direction	The clarity of understanding that individuals have about the future direction the organisation will take.